Terms & Conditions

Payment and Deposits

  1. Credit card payments are subject to a 3.5% surcharge. Debit cards have no surcharge.
  2. All prices are exclusive of VAT charged at 20%.
  3. Our payment terms for regular bookings are: All payments are due in full before any bookings.
  4. For wedding 100% deposit will need to be paid to secure the booking.
  5. Any deviations to the original booking price, such as additional waiting time, extra hours, car parking, additional stops and address changes will automatically be charged from the credit card that you provided upon booking.
  6. The charge on your credit card statement will be shown as New Century Chauffeurs Ltd.

Cancellation and Refund Policy

Cars

  1. If a booking is cancelled by the Customer within 24 hours from the start of the period of hire, 50% of all monies paid will be non-refundable.
  2. If a booking is cancelled by the Customer within 12 hours from the start of the period of hire, 100% of all monies paid will be non-refundable.
  3. If a wedding booking is cancelled within 1 month from the start of the period of hire, the deposit will be non-refundable. If a wedding booking is cancelled within two weeks from the start of the period of hire, the full hire amount will still be charged to the customer.
  4. If multiple vehicle bookings are cancelled by the Customer for any major social and business events, within 5 days from the start of the period of hire, 100% of all monies paid will be non-refundable.
  5. If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.

Minibus and Coaches

  1. If a booking is cancelled by the Customer within 48-72 hours from the start of the period of hire, 25% of all monies paid will be non-refundable.
  2. If a booking is cancelled by the Customer within 24-48 hours from the start of the period of hire, 50% of all monies paid will be non-refundable.
  3. If a booking is cancelled by the Customer within 24 hours from the start of the period of hire, 100% of all monies paid will be non-refundable.
  4. If a wedding booking is cancelled within 1 month from the start of the period of hire, the deposit will be non-refundable. If a wedding booking is cancelled within two weeks from the start of the period of hire, the full hire amount will still be charged to the customer.
  5. If a booking is cancelled by the Customer for major sporting events such as Wimbledon and Ascot, within 5 days from the start of the period of hire, 100% of all monies paid will be non-refundable.
  6. If the customer does not appear at the time and place designated as the pickup point, all monies paid will be non-refundable.

Terms and Conditions

  1. New Century Chauffeurs request a minimum of 12 hours notice for any online bookings.
  2. If you would like to book a car with less than 12 hours notice – Please call our help-line: 01202 666999.
  3. Whilst we do our utmost to ensure our drivers are punctual, you will understand that we cannot accept responsibility for delays caused by circumstances outwith our control.
  4. The driver will drive at safe and sensible speeds in accordance with road conditions, traffic and the legal speed limits.
  5. Clients are responsible for any damage they cause to the interior and or exterior of a vehicle on hire to them and will be billed accordingly for any repair or valeting required in order to reinstate a vehicle to working order.
  6. We may provide subcontracted vehicles occasionally.
  7. By supplying your email address you permit New Century Chauffeurs to contact you via email, in return we promise never to supply your email to any third party.
  8. We reserve the right to change your vehicle or chauffeur at any time if necessary.
  9. Every effort will be made by New Century Chauffeurs Ltd to ensure that our vehicle(s) or Sub-Contractors vehicle(s) arrive on time.
  10. Our Chauffeur(s) will travel by the most appropriate route on the day, unless instructed otherwise by the Customer at the time of booking.
  11. New Century Chauffeurs Ltd’s vehicle(s) and sub-contracted vehicles are fully insured for passenger and third party claims. However, customer’s properties are carried entirely at their own risk and New Century Chauffeurs Ltd shall not be held responsible/liable for any loss/damage to such property.
  12. New Century Chauffeurs will keep a lost property book at their office, and will endeavour to return any lost goods left in our vehicle(s) or subcontracted vehicle(s) to the customer.
  13. New Century Chauffeurs Ltd and its chauffeurs have the right to refuse to carry any passenger who is thought to be under the influence of alcohol or drugs and whose behaviour poses a threat either to the Chauffeur, the vehicle or any other passenger(s).
  14. New Century Chauffeurs maintains a strict non-smoking policy in all its vehicles.
  15. Online quotations do not allow for public and bank holidays like Christmas Day or New Years Eve. On Christmas Day, Boxing Day and New Year’s Day there will be a 100% surcharge on all journeys. All other Bank Holidays will be subject to a 25% surcharge.
  16. Nothing contained in these terms and conditions can affect the Client’s’ statutory rights.

Cookies and Privacy

  1. By using www.newcenturychauffeurs.club you agree to our use of cookies. These can be found at newcenturychauffeursclub.co.uk/privacy-policy

Information Collection and Use

  1. New Century Chauffeurs are the sole owner of the information collected on this website. We will not sell, share, or rent this information to others. New Century Chauffeurs only collects information collected on our contact page.

Log Files

  1. We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information.

Security

  1. This website takes every precaution to protect our users’ information. When users submit sensitive information via the website, your information is protected both online and off-line.
  2. We do not ask for sensitive information such as credit card numbers online. We do everything in our power to protect user-information off-line. All of our users’ information, not just the sensitive information mentioned above, is restricted in our offices. Only employees who need the information to perform a specific job (for example, billing or customer services) are granted access to personally identifiable information.

Supplementation of Information

  1. New Century Chauffeurs LTD does not share any information we receive from this website with any third-party sources.

Notification of Changes

  1. If we decide to change our privacy policy, we will post those changes on this page, so our users are always aware of what information we collect, how we use it, and under circumstances, if any, we disclose it. If at any point we decide to use personally identifiable information in a manner different from that stated at the time it was collected, we will notify users by way of an email. We will use information in accordance with the privacy policy under which the information was collected.

Data Protection Policy

  1. We will use your personal details to provide you with our services, for administration, and to ensure that the content and quality of services we offer are tailored to your needs and preferences. We may need to share your personal details with service providers.
  2. We will keep your information for a reasonable period. We may also disclose personal data to comply with a legal or regulatory obligation.
  3. We adhere to the following eight principles of the Data Protection Act to make sure that any information we hold is:
    1. • Used fairly and lawfully
    2. • Used for limited, specifically stated purposes
    3. • Used in a way that is adequate, relevant and not excessive
    4. • accurate
    5. • Kept for no longer than is absolutely necessary
    6. • Handled according to people’s data protection rights
    7. • Kept safe and secure
    8. • Not transferred outside the European Economic Area without adequate protection